tacx fail

General discussion about the ANT+ Trainers

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houghian
Posts: 26
Joined: Wed Nov 21, 2012 6:36 pm

tacx fail

Post by houghian » Sun Jan 13, 2019 10:00 pm

hi there
contacting you as my tacx neo has just failed, it is a tacx neo 2018 :x . it has worked flawlessly up untill now but midway through a ride using erg mode, approx' 45mins, there was a clunk sound and the unit suddenly stopped working. there are no leds illuminated on the side, or underneath. when pedaling the resistance is high and feels notchy, similar to when the road feel is enabled. the blue led on the power supply is flashing but if the plug is removed from the neo it stops flashing and remains illuminated. if plugged back into the neo it starts flashing again. could you please advise. many thanks in advance.

mcorn
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Posts: 8205
Joined: Fri Nov 24, 2006 8:55 pm
Location: USA, Bellingham, Washington

Re: tacx fail

Post by mcorn » Mon Jan 14, 2019 3:23 am

Contact support@tacx.com. They are very unlikely to respond directly on this forum.

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