TACX neo without any light

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bikeorama
Posts: 2
Joined: Sun Jan 13, 2019 2:18 pm

TACX neo without any light

Post by bikeorama » Sun Jan 13, 2019 2:30 pm

Hi all, i have been using my Tacx Neo for about 2 years. From one day to another the neo stop working.
It is like he is dead.

If I plug in the main power support, i hear for a short time period the starting of the fans.
After that i can't connect to any device nor see I any light on the neo.
Curios is that if I drive on the neo, I feel a resistance.

Is there a hint what's wrong with the, how I can fix this?
The neo is older then 2 Years. Is it worth for sending it back and repair?

Greetings from Germany
Bo

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Alex Masalovich
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Re: TACX neo without any light

Post by Alex Masalovich » Sun Jan 13, 2019 4:54 pm

No lights at all

When you don’t see any light at all on the unit, then please follow these steps:
1.check if you have a Blue light on the power adapter. When you don’t see a Blue light, then this means the power adapter is defective and you need a new power adapter
2.If you do have a Blue light on the power adapter then please take out the power for 60 min from the NEO and plugin the power cord
3.If no lights are available after this reset, then please contact the (online) shop from where you’ve purchased the adapter for testing and to follow the warranty procedure

https://support.tacx.com/hc/en-us/artic ... -NEO-Smart
Тренируйтесь много, отдыхайте ещё больше!

bikeorama
Posts: 2
Joined: Sun Jan 13, 2019 2:18 pm

Re: TACX neo without any light

Post by bikeorama » Sun Jan 13, 2019 10:23 pm

I try this already!
I thought maybe is this known problem and there are some simple solutions.
The neo is at least 2 years old and there is no warranty any more :(

Thanks anyway!

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