app stuck in cloud authentication loop

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Wyatt49
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Joined: Sat Aug 18, 2018 12:15 am

Re: app stuck in cloud authentication loop

Post by Wyatt49 » Sat Aug 18, 2018 12:18 am

And what about the Apple fix, when is that due?

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Alex Masalovich
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Re: app stuck in cloud authentication loop

Post by Alex Masalovich » Sat Aug 18, 2018 6:09 pm

Wyatt49 wrote:
Sat Aug 18, 2018 12:18 am
And what about the Apple fix, when is that due?
For Apple updated:
https://itunes.apple.com/us/app/tacx-cy ... 93316?mt=8
Тренируйтесь много, отдыхайте ещё больше!

SteveEFR
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Joined: Fri Aug 10, 2018 12:48 pm

Re: app stuck in cloud authentication loop

Post by SteveEFR » Mon Aug 20, 2018 2:31 pm

Any news on iOS? App still not working on iPad

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Spiix
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Re: app stuck in cloud authentication loop

Post by Spiix » Tue Aug 21, 2018 9:24 am

Update should have been live since monday, have you updated ?

SteveEFR
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Joined: Fri Aug 10, 2018 12:48 pm

Re: app stuck in cloud authentication loop

Post by SteveEFR » Wed Aug 22, 2018 2:18 pm

OK, I have deleted the app and downloaded the update, and yes I can log in fine, which is great.

I can’t see any of my workout data through the app though, but I can see it all if I log into the web. How do I get that data to my app?

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Spiix
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Re: app stuck in cloud authentication loop

Post by Spiix » Thu Aug 23, 2018 9:00 am

You did not need to delete your app to update though.
Are you using the same online account to log into the app and the cloud ?

SteveEFR
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Joined: Fri Aug 10, 2018 12:48 pm

Re: app stuck in cloud authentication loop

Post by SteveEFR » Thu Aug 23, 2018 11:17 am

I am logging in with the same email and password, so you’d expect all the data to be there. It’s not though.

SteveEFR
Posts: 5
Joined: Fri Aug 10, 2018 12:48 pm

Re: app stuck in cloud authentication loop

Post by SteveEFR » Thu Aug 23, 2018 11:19 am

Scratch that...I have logged out and back in again this morning and my data is now all there. perhaps takes a while to download from cloud?

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Spiix
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Re: app stuck in cloud authentication loop

Post by Spiix » Fri Aug 24, 2018 9:00 am

Honestly, the download from cloud is very slow. On the top right there's a little cloud icon, when that's white the app is downloading data from the cloud.
Anyway, glad it worked in the end :)

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