app stuck in cloud authentication loop

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timt
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Joined: Tue Jul 31, 2018 9:01 am

app stuck in cloud authentication loop

Post by timt » Tue Jul 31, 2018 9:26 am

When I enter the app it asks for login information. I enter this, get a 'success' message from the web page, but when the App is re-entered it is stuck in an 'authentcating' loop, and the screen is completely unresponsive. I have left it in this state for tens of minutes without it clearing. I do not have the problem on the web app, the android app or the training app on the same iPad.I have tried uninstalling and reinstalling the app with no improvement.

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Lunatix
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Re: app stuck in cloud authentication loop

Post by Lunatix » Tue Jul 31, 2018 10:38 am

Try using it in offline mode for now till an update is published as it's a known cloud issue

timt
Posts: 4
Joined: Tue Jul 31, 2018 9:01 am

Re: app stuck in cloud authentication loop

Post by timt » Tue Jul 31, 2018 11:31 am

Thanks - offline mode works OK, except that in deleting/reinstalling the app I've lost my user profile and all my workouts - whats the envisaged timescale for a fix ?

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Lunatix
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Re: app stuck in cloud authentication loop

Post by Lunatix » Tue Jul 31, 2018 1:08 pm

No idea atm

marcf5
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Joined: Tue Jul 31, 2018 2:10 pm

Re: app stuck in cloud authentication loop

Post by marcf5 » Tue Jul 31, 2018 2:20 pm

Both myself and my wife have the same issue on separate iPADs. Contacted TACX who say there is an issue and they are working on it.

timt
Posts: 4
Joined: Tue Jul 31, 2018 9:01 am

Re: app stuck in cloud authentication loop

Post by timt » Tue Jul 31, 2018 3:07 pm

FWIW, the TACX training app does not have the same issue, so you can continue with online workouts using that - haven't tried it in anger yet, but looks like it doesn't accept external heart rate sensors

timt
Posts: 4
Joined: Tue Jul 31, 2018 9:01 am

Re: app stuck in cloud authentication loop

Post by timt » Tue Jul 31, 2018 5:13 pm

Ignore the bit about heart rate - the option for 'other devices' appears after the app is paired with the trainer

marcf5
Posts: 2
Joined: Tue Jul 31, 2018 2:10 pm

Re: app stuck in cloud authentication loop

Post by marcf5 » Mon Aug 06, 2018 4:30 pm

It's been almost a week and no resolution or feedback from TACX, really disappointed!

melp1970
Posts: 2
Joined: Thu Aug 09, 2018 12:16 pm

Re: app stuck in cloud authentication loop

Post by melp1970 » Thu Aug 09, 2018 12:18 pm

I also have this problem, is there anybody who talked to Tacx about this problem ?
Working on an Ipad Mini 4 with all updates applied.

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Spiix
Developer
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Joined: Fri Sep 20, 2013 3:09 pm

Re: app stuck in cloud authentication loop

Post by Spiix » Thu Aug 09, 2018 1:53 pm

We're currently working on a fix but it's proving to be quite complicated. I don't really have an ETA at the moment

Bert Dol
Posts: 3
Joined: Thu Aug 09, 2018 9:39 pm

Re: app stuck in cloud authentication loop

Post by Bert Dol » Thu Aug 09, 2018 9:44 pm

Man....
Couldnt there have been an email with a notification? Or a pop up when you try to log in?
I havent used my Neo for a while due to the great weather. Lots of rain today. Starting it uo, lots of updates.
No luck with Cycling app, so work offline. After shower and diner still no luck, so decide to reinstall the app. Thought maybe updates didnt get through or something.
Didnt help AND now i have lost all my data, workouts and movies i bought??? Really,?

Please tell me this can be fixed...

SteveEFR
Posts: 1
Joined: Fri Aug 10, 2018 12:48 pm

Re: app stuck in cloud authentication loop

Post by SteveEFR » Fri Aug 10, 2018 12:53 pm

Is there any update on when this will be fixed because I have no access to my data at present? I’m using an iPad Pro.

Bert Dol
Posts: 3
Joined: Thu Aug 09, 2018 9:39 pm

Re: app stuck in cloud authentication loop

Post by Bert Dol » Fri Aug 10, 2018 6:57 pm

Its not just iOS.
I have a Samsung tablet. Same problem.

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Lunatix
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Re: app stuck in cloud authentication loop

Post by Lunatix » Mon Aug 13, 2018 11:03 am

Test builds are being send to tacx test teams.

Bert Dol
Posts: 3
Joined: Thu Aug 09, 2018 9:39 pm

Re: app stuck in cloud authentication loop

Post by Bert Dol » Tue Aug 14, 2018 8:37 pm

Sounds promising!

Lets hope i can also get all my data and movies back!

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