NEO not broadcasting Ant+ ?? (can't pair)

[BikerPa]

Hi there, newby Q on here having moved from a dumb Elite to a NEO so please be kind if it's a stupid one.

Anyway I have a brand new NEO which pairs/works fine via BT for Zwift on iOS (done a couple of rides), but it does not seem to be broadcasting Ant+ at all.

I've tried to pair via Ant+ passively (without any BT connection made) to both my Garmin FR935 watch & my CABLE Ant+ to BT repeater & neither can find the NEO when they scan.

I've updated the NEO's Fw successfully but this has made no difference, so has anyone got any suggestions? or have I likely got a defective unit?
TIA
Mike (in the UK)

[mcorn]

Contact support@tacx.com

[BikerPa]

Contact support@tacx.com

I already have thank you, I’m awaiting a response, but was hoping someone might have had some insight whilst i wait

[ms6073]

I've tried to pair via Ant+ passively (without any BT connection made) to both my Garmin FR935 watch & my CABLE Ant+ to BT repeater & neither can find the NEO when they scan.

Exactly what are you trying to accomplish? If you are trying to connect to/control the Neo itself as an ANT+ FE-C trainer, then the first question I would ask was did Garmin ever push a firmware update to add ANT+ FE-C compatibility to the FR935? As for other device connections, the FR935 should be able to scan for and connect to the Neo as an ANT+ Powermeter as well as a combined ANT+ Speed/Cadence sensor.

[BikerPa]

I was trying to get Zwift via BT controlling the Neo, & my FR 935 passively reading power/speed/cadence via Ant+ just as you suggest.

Maybe it was a glitch as the FR935 couldn't 'hear' the Ant+, I have now however got it working as I wanted.

Worryingly Tacx support stated no Garmin FR's could read the Neo's Ant+ broadcast when I know all that have a bike profile can!

[ms6073]

Worryingly Tacx support stated no Garmin FR's could read the Neo's Ant+ broadcast when I know all that have a bike profile can!

Keep in mind that English is not native language spoken/typed by members of the support team and often times the intent of a reply is lost in translation. I suspect that Tacx was implying the same thing I mentioned about the FR935 not supporting the ANT+ FE-C protocol which would allow you to do things like control the Neo from the watch or even train using an workout that is stored on the watch.