Strava Upload and Login not working in 4.22.7

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roguish
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Strava Upload and Login not working in 4.22.7

Post by roguish » Thu Jan 10, 2019 7:10 pm

Hello,
first post. I just updated to 4.22.7, and the Strava login and upload has stopped working. Is anyone else experiencing this?
I have logged into Strava website and removed the Tacx app, as suggested in the sticky at the top of the forum.
Everything else is working well. After going through the Social Media screen and Strava Connect, when I click the Activate button all that happens is a blank, white dialog. Nothing else shows. The blank, white dialog remains until manually closed with an X click.
So, what's up? Any suggestions?

Genius_user
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Re: Strava Upload and Login not working in 4.22.7

Post by Genius_user » Thu Jan 10, 2019 9:16 pm

Yes, exactly same here. Stopped working some days ago. Hard to say if the problem lays at Tacx or Strava. It started with not beeing able to upload to Strava after a workout. Removed app from Strava and tried to reconnect in TTS. Just a blank screen. Hoping for a fast fix.
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mcorn
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Re: Strava Upload and Login not working in 4.22.7

Post by mcorn » Thu Jan 10, 2019 9:31 pm

Keep in mind that TTS4 is or will soon be a non-supported legacy product. This is the kind of thing that will increasingly happen and fixes are unlikely to be forthcoming. And some of these types of bugs may result in TTS4 not working at all.

ylan
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Re: Strava Upload and Login not working in 4.22.7

Post by ylan » Thu Jan 10, 2019 10:14 pm

Same problem for me at about same time than others.

Changing default browser makes no difference.

Genius_user
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Re: Strava Upload and Login not working in 4.22.7

Post by Genius_user » Thu Jan 10, 2019 10:36 pm

mcorn wrote:
Thu Jan 10, 2019 9:31 pm
Keep in mind that TTS4 is or will soon be a non-supported legacy product. This is the kind of thing that will increasingly happen and fixes are unlikely to be forthcoming. And some of these types of bugs may result in TTS4 not working at all.
Support will be shut down in mars I think. Should be fixed now as I think it is still for sale.
But the problem may be at strava.
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mcorn
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Re: Strava Upload and Login not working in 4.22.7

Post by mcorn » Thu Jan 10, 2019 10:44 pm

Genius_user wrote:
Thu Jan 10, 2019 10:36 pm
mcorn wrote:
Thu Jan 10, 2019 9:31 pm
Keep in mind that TTS4 is or will soon be a non-supported legacy product. This is the kind of thing that will increasingly happen and fixes are unlikely to be forthcoming. And some of these types of bugs may result in TTS4 not working at all.
Support will be shut down in mars I think. Should be fixed now as I think it is still for sale.
But the problem may be at strava.
I did say "will soon be". Will soon be = March 31. Tacx is very unlikely to be doing any real fixes in the next 10 weeks. Tacx is no longer selling the software. It stopped on November 30. People need to be realistic.

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Re: Strava Upload and Login not working in 4.22.7

Post by Genius_user » Thu Jan 10, 2019 11:44 pm

Anyone contacted Tacx (or Strava) about this issue?
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Alex Masalovich
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Re: Strava Upload and Login not working in 4.22.7

Post by Alex Masalovich » Fri Jan 11, 2019 12:49 am

In the German part of the forum quoted a letter from the support:
Das ist richtig
Es gibt einen Fehler im TTS 4
Unser Softwareteam sucht dafür eine Lösung.
Wir entschuldigen uns für die Unannehmlichkeiten
Vielen Dank für Ihre Geduld

Kind Regards
Tacx Support

viewtopic.php?f=30&t=35490&start=20#p211507
Translated from Google:
That's right
There is an error in TTS 4
Our software team is looking for a solution.
We apologize for the inconvenience
Thanks for your patience

Kind regards
Tacx support
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Alex Masalovich
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Re: Strava Upload and Login not working in 4.22.7

Post by Alex Masalovich » Fri Jan 11, 2019 12:58 am

mcorn wrote:
Thu Jan 10, 2019 10:44 pm
Will soon be = March 31.
What year? On the Tacx site as was the "March 31st next year", and remained:
https://tacx.com/product/tacx-trainer-software-4/
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mcorn
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Re: Strava Upload and Login not working in 4.22.7

Post by mcorn » Fri Jan 11, 2019 1:53 am

Alex Masalovich wrote:
Fri Jan 11, 2019 12:58 am
mcorn wrote:
Thu Jan 10, 2019 10:44 pm
Will soon be = March 31.
What year? On the Tacx site as was the "March 31st next year", and remained:
https://tacx.com/product/tacx-trainer-software-4/
Considering this was posted in 2018, I interpret this to mean March 31, 2019.

roguish
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Re: Strava Upload and Login not working in 4.22.7

Post by roguish » Fri Jan 11, 2019 3:24 am

Well, I can certainly understand Tacx not selling TTS4 any longer. But to stop supporting it at the same instant is just really bad business. Taxc doesn't have to spend resources adding features and such, but keep it working. Good old MS stopped officially selling Win 7 in 2013, but is going to continue support until 2020....

This particular issue may well be on Stava's end, but only Tacx and Strava can know that for sure, and fix it.
Unless of course Taxc open sources TTS4......

So, come on Tacx, give Strava a call, fix this problem, and put out a simple little hot fix. Please.

maico1
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Re: Strava Upload and Login not working in 4.22.7

Post by maico1 » Fri Jan 11, 2019 3:37 am

Yes, I have the same problem. Was working on Jan 6. Jan 7 it stopped working. I do hope they fix this.

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Edgarini
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Re: Strava Upload and Login not working in 4.22.7

Post by Edgarini » Fri Jan 11, 2019 7:33 am

Same here. After trying several workarounds that did not work, I found one that did
TTS4>>Training Peaks>>(.pwx)>>Sportracks>>(.gpx)>>Strava

I've got the suspicion that this is a Google/TTS problem, as I easily uploaded 3rd party ride that had no GPS data a couple days ago, and I got an error msg upon uploading this pwx file to Sportracks stating that the GPS data had issues (it did display nonetheless, and I was able to export to gpx....also the GPS map in Sportracks was watermarked w/ "For development purposes only", which I've never seen before).

pmyoung99
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Re: Strava Upload and Login not working in 4.22.7

Post by pmyoung99 » Fri Jan 11, 2019 10:17 am

mcorn wrote:
Thu Jan 10, 2019 9:31 pm
Keep in mind that TTS4 is or will soon be a non-supported legacy product. This is the kind of thing that will increasingly happen and fixes are unlikely to be forthcoming. And some of these types of bugs may result in TTS4 not working at all.
If I want to keep using the I-Genius and google street maps is there alternative TACX software I should be using once TTS4 becomes obsolete or will I need to look for another smart trainer?

utreg
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Re: Strava Upload and Login not working in 4.22.7

Post by utreg » Fri Jan 11, 2019 12:01 pm

Yes, exactly same here. Stopped working some days ago
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ms6073
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Re: Strava Upload and Login not working in 4.22.7

Post by ms6073 » Fri Jan 11, 2019 5:11 pm

utreg wrote:
Fri Jan 11, 2019 12:01 pm
Yes, exactly same here. Stopped working some days ago
Sounds like Strava changed connection process which in turn caused the functionality to stop working in TTS.
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frankhertz
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Re: Strava Upload and Login not working in 4.22.7

Post by frankhertz » Fri Jan 11, 2019 5:34 pm

I have the same problem with TTS 4.23 but I have had the problem since December 6, 2018. I sent an email to support and got the same message as stated above on December 7. When I got a new computer I went from Windows 7, TTS 4.19 (it worked there) to Windows 10 TTS 4.23 and the upload stopped working. My work around was to save activity to TCX file and manually upload that to Strava.
Harry

viner_james
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Re: Strava Upload and Login not working in 4.22.7

Post by viner_james » Sat Jan 12, 2019 11:19 am

Yep not working for me either.

Bloody hell!! - I've got half the Route des Grandes Alpes and all the Pyrenees Blu Rays to finish before I think about moving to the desktop app....!

:evil: :evil: :evil:

Blueberry
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Re: Strava Upload and Login not working in 4.22.7

Post by Blueberry » Sat Jan 12, 2019 7:47 pm

I`d move from TTS to TDA (and pay 10€ per month) happily if there would be a way to use the old TTS - RLV`s with that ...

alexwong
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Re: Strava Upload and Login not working in 4.22.7

Post by alexwong » Sun Jan 13, 2019 12:16 pm

Same here. You can download your ride and upload it to strava manually but then it thinks it's a real ride!!!! I'm setting some pretty impressive downhill times now.....

Seriously, I have no desire to cheat (quite the opposite - I want to keep my data real) but this seems the only workaround at the moment?

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