Sometimes TTS4 crashes

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kanesaxo
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Sometimes TTS4 crashes

Post by kanesaxo » Fri Jan 12, 2018 11:59 pm

Hello from Greece!

One-almost-happy user of a Vortex trainer, which i purchased used with a TTS4 full license.

I've installed the program in a Dell i5 8GB SSD win7 64 bit onboard GPU. The PC had fresh install win7 (genuine)

So, sometimes the app crashes. It hasn't a pattern...Could crash after 40', not crash at 1h 15' etc.

Can someone give me an advice ? or some guideline? I'm getting craze when i cannot finish a workout :(

Y.G. Thanks in advance and i'm sorry if the topic is at wrong thread

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Alex Masalovich
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Re: Sometimes TTS4 crashes

Post by Alex Masalovich » Sat Jan 13, 2018 6:55 pm

Let's take a look at the logs:
C:\ProgramData\Tacx\TrainerSoftware\TTS4\Logs
The fastest access to this folder: copy here the path to it and paste it in the address bar of Explorer or browser.
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kanesaxo
Posts: 3
Joined: Fri Jan 12, 2018 9:14 pm

Re: Sometimes TTS4 crashes

Post by kanesaxo » Tue Jan 16, 2018 12:42 pm

Thanks for the fast answer, though i wasnt fast enough to see it.

So, i'm posting a dropbox link with the last logs. As i remember it crashed and i opened the app again (that's why i believe there are more files than the usual 2).

https://www.dropbox.com/sh/xffmkkmutsuv ... K3wJa?dl=0

Thanks in advance, once more

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Alex Masalovich
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Re: Sometimes TTS4 crashes

Post by Alex Masalovich » Tue Jan 16, 2018 6:54 pm

Yes, this is mysterious:
Exception (System.NullReferenceException): Δεν έχει οριστεί αναφορά αντικειμένου σε μια παρουσία αντικειμένου.
σε Tacx.Modules.SegmentPanels.Views.Graphs.TrainingCentreGraphViewModel.UpdateData(Object o)
σε Microsoft.Practices.Prism.Events.EventSubscription`1.InvokeAction(Action`1 action, TPayload argument)
σε Microsoft.Practices.Prism.Events.EventSubscription`1.<>c__DisplayClass2.<GetExecutionStrategy>b__0(Object[] arguments)
σε Microsoft.Practices.Prism.Events.EventBase.InternalPublish(Object[] arguments)
σε Microsoft.Practices.Prism.Events.CompositePresentationEvent`1.Publish(TPayload payload)
σε Tacx.Modules.RaceController.Controllers.AbstractRaceController.PublishLoop()
σε System.Threading.ThreadHelper.ThreadStart_Context(Object state)
σε System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
σε System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
σε System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
σε System.Threading.ThreadHelper.ThreadStart()
It looks like a failure in displaying graphs on the screen.
I would suggest that you try the following (together or separately):
1) in the settings, switch the video player 2.0 to the video player 1.0
In some strange way, this can have an effect even for training in the Catalyst;
2) check, will the situation change if you disable the Internet.

Also use the Tacx support tool to send the report to support.
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kanesaxo
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Joined: Fri Jan 12, 2018 9:14 pm

Re: Sometimes TTS4 crashes

Post by kanesaxo » Tue Jan 16, 2018 8:54 pm

Ok, i'll try it tommorow.

But you refered to Catalyst, and my netbook has intergrated intel graphips

Y.G. by video u mean the Graphs-bars etc ? (i havent tried real videos yet). Just the classic "screen" with graphs,bars.

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Alex Masalovich
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Re: Sometimes TTS4 crashes

Post by Alex Masalovich » Wed Jan 17, 2018 10:47 am

kanesaxo wrote:
Tue Jan 16, 2018 8:54 pm
Just the classic "screen" with graphs,bars.
Yes, that's what I'm talking about: graphs of speed, power, cadence.
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