Vortex Communication Issues

General discussion about the ANT+ Trainers

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Yossarian
Posts: 2
Joined: Thu Feb 14, 2019 6:23 pm

Vortex Communication Issues

Post by Yossarian » Thu Feb 14, 2019 6:30 pm

I have been trying to use my Vortex Smart with BKool. I am using a Dell Laptop with an ANT+ sensor. I also use a Garmin cadence sensor. When I warm up, everything seems fine -- watts and cadence read correctly. However, when I start a program, the watt readings drop off almost completely. The cadence continues to read correctly, but not the power. Sometimes, when I start a new interval, the wattage measurement will increase to the correct level, but it will shortly revert back to around 25-30. I had similar problems with Zwift as well, which is why I gave BKool a try.

I calibrated the trainer and was within the range. Firmware is up to date and the signal strength is high. I am certain that I am working a lot harder than the 25-30 watts the program reads.

mcorn
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Joined: Fri Nov 24, 2006 8:55 pm
Location: USA, Bellingham, Washington

Re: Vortex Communication Issues

Post by mcorn » Thu Feb 14, 2019 6:58 pm

Seem to be similar reports elsewhere, so search the forum.

I would also send an email to support@tacx.com explaining the problem.

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