Tacx Neo 2 does not simulate uphill/downhill

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conconi89
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Tacx Neo 2 does not simulate uphill/downhill

Post by conconi89 » Wed Jan 30, 2019 8:52 pm

Hi,

I just got a new Tacx Neo 2 and connected it via ANT-Antenna to a windows laptop. So far I rode it on TTS4 and Zwift, both times reassuring that simulation of incline was at 100%, but the resistance of the TACX Neo 2 does not change.
I did the firmware updates using the Tacx Utility app, and the trainer communicated the power to the software. Just resistance is not changing at all. According to the Tacx utility app "isotonic" is disabled.
Please help. My smart trainer is very dumb.

mcorn
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Re: Tacx Neo 2 does not simulate uphill/downhill

Post by mcorn » Wed Jan 30, 2019 9:35 pm

If your firmware is up to date and you can successfully calibrate, then you might want to contact support@tacx.com

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Alex Masalovich
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Re: Tacx Neo 2 does not simulate uphill/downhill

Post by Alex Masalovich » Wed Jan 30, 2019 11:11 pm

mcorn wrote:
Wed Jan 30, 2019 9:35 pm
and you can successfully calibrate
If you can successfully calibrate the Neo2, then you are already at the Tacx factory.
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ms6073
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Re: Tacx Neo 2 does not simulate uphill/downhill

Post by ms6073 » Thu Jan 31, 2019 5:25 am

conconi89 wrote:
Wed Jan 30, 2019 8:52 pm
I just got a new Tacx Neo 2 and connected it via ANT-Antenna to a windows laptop.
So you connected the Neo using the Device Manager in TTS 4 and not resistance change. Does the Neo produce any power output iwhile pedaling and monitoring from the Tacx utility app testing dashboard?
TTS 4.19.1 | T2800 NEO Smart
MSI GS70 Laptop | Windows 10 x64 | Intel Core i7-4710HQ 2.40 GHz | 16 Gb DDR3 1600 MHz | GeForce GTX 870M
Samsung 32" LED TV

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