New vortex smart, flashing red light

[eddezk]

Hi everyone, i am new to the forums, i just bought a new vortex smart (my 2nd one, 1st one is around 1 year and a half old and i have never had any problem with it, this new one out of the box i plug it in and the light goes green-red for many seconds and then keeps flashing red, i can connect to it and in fact i updated to the last software but it is still the same, i can see it in my garmin and in my phone but it just doesn’t transfer any info.

Any thoughts? Or do i have to get it replaced?

Thanks everyone

[eddezk]

I am gettin the las light on the testing dashboard(the one below the watts), but i have no idea what it means, anyone can help???

[mcorn]

I am gettin the las light on the testing dashboard(the one below the watts), but i have no idea what it means, anyone can help???

Have you contacted support@tacx.com?