Vortex won't calibrate

General discussion about the ANT+ Trainers

Moderators: malfukt, mcorn, Tacx Moderator, Nasz

Post Reply
anallac
Posts: 7
Joined: Sat Jan 06, 2018 10:22 pm

Vortex won't calibrate

Post by anallac » Sat Jan 06, 2018 10:29 pm

Hello, my Vortex smart trainer has been updated with the latest firmware as of today. The Tacx utility app can see it, but nothing happens when I try to calibrate it. I also tried to calibrate it through the TrainerRoad app. It also sees the trainer, but doesn't recognize when I am pedaling. I bought this trainer in January 2017 and used it last winter. It has been sitting in the same place in my den unused/untouched since May.
Please help!
Thanks,
Allana

User avatar
Alex Masalovich
Moderator
Posts: 1721
Joined: Sun Nov 30, 2014 10:17 pm
Contact:

Re: Vortex won't calibrate

Post by Alex Masalovich » Sat Jan 06, 2018 11:33 pm

anallac wrote:
Sat Jan 06, 2018 10:29 pm
my Vortex smart trainer has been updated with the latest firmware as of today.
Check which version of the firmware is current. Are both parts of the firmware number displayed (eg 3.1.22/0.4.3)? Check the version number of the Tacx utility app. There should be version 1.8.13.
If only one part of the firmware version number is displayed, you must uninstall and reinstall the Tacx utility app.
anallac wrote:
Sat Jan 06, 2018 10:29 pm
I bought this trainer in January 2017 and used it last winter. It has been sitting in the same place in my den unused/untouched since May.
One way to solve the problem is to roll back the firmware to the previous version: 3.1.17/0.3.7 or 3.1.17/0.2.7

The file with the extension .tacxfirmware should be opened by the Tacx utility app.
Тренируйтесь много, отдыхайте ещё больше!

anallac
Posts: 7
Joined: Sat Jan 06, 2018 10:22 pm

Re: Vortex won't calibrate

Post by anallac » Sun Jan 07, 2018 1:53 am

The Tacx Utility app is up to date with 1.18.13. I uninstalled and re-installed that earlier today.

Inside the Testing Dashboard, I see the following:
Firmware communication: 3.1.22
Firmware host processor: (nothing)
Serial number device: (nothing)

When I click Update, I see:
Your device is up to date.
Current version: 3.1.22
Latest version: 3.1.22 / 0.4.3

If I try to update it again, it just says: Your device is up to date.
How do I roll-back to an earlier version?

Thanks for your help!

mcorn
Moderator
Posts: 7584
Joined: Fri Nov 24, 2006 8:55 pm
Location: USA, Bellingham, Washington

Re: Vortex won't calibrate

Post by mcorn » Sun Jan 07, 2018 2:51 am

You should try contacting Tacx at: support@tacx.com

anallac
Posts: 7
Joined: Sat Jan 06, 2018 10:22 pm

Re: Vortex won't calibrate

Post by anallac » Sun Jan 07, 2018 2:56 am

Ok, thanks. I just sent them an email. Perhaps the issue is that the version is not quite right?
Current version: 3.1.22
Latest version: 3.1.22 / 0.4.3

But, I don't know how to update this because the Utility app just keeps telling me my trainer is up to date.

anallac
Posts: 7
Joined: Sat Jan 06, 2018 10:22 pm

Re: Vortex won't calibrate

Post by anallac » Sun Jan 07, 2018 2:59 am

Supports auto-reply says it will take 2 days to respond.

Does anyone know how to force an update on the trainer?

User avatar
Alex Masalovich
Moderator
Posts: 1721
Joined: Sun Nov 30, 2014 10:17 pm
Contact:

Re: Vortex won't calibrate

Post by Alex Masalovich » Sun Jan 07, 2018 10:39 am

anallac wrote:
Sun Jan 07, 2018 1:53 am
Your device is up to date.
Current version: 3.1.22
Latest version: 3.1.22 / 0.4.3
Yes, this is confirmation of the problem with the firmware.
anallac wrote:
Sun Jan 07, 2018 2:59 am
Does anyone know how to force an update on the trainer?
Try to return to the previous version, and then (if you do not like it) again update to the latest version.

How to return to the old firmware. There are two ways.

The first way. It allows you to return the second part of the firmware to 0.2.7. This way is for use on a Windows-based computer with an ANT+ antenna:

1) download the Updater from here (no installation required):
https://yadi.sk/d/1J53YYde36LahA
unpack the archive.
Do not perform this step if you have installed the TTS4 and the Updater is already in the folder:
C:\Program Files (x86)\Tacx\TacxTrainersoftware4\updater

2) download the firmware 0.2.7 from here:
http://patches.tacxdata.com/data/files/ ... e_0274.bin
(You can also try to get firmware 0.3.7 - FLUXbrake_037_G.bin from this zip-archive, but testing done by StephenU shows that this firmware is worse than firmware 0.2.7.)

3) for the firmware procedure is also required to have an ANT+ antenna for which you need drivers. If such drivers are not yet installed, download them from here:
https://yadi.sk/d/9jp3UJKk33UFb4
unpack the archive and run the file TacxDriversSetup.exe as administrator.
Do not perform this step if the drivers for the ANT+ antenna already installed (for example, when installing Zwift or TTS4).

4) when ready, place the trainer as close as possible to the ANT+ antenna and run the file TacxUpdate.exe from the folder with the Updater. Before you run the utility disconnect the Internet, otherwise the utility will report that there are no updates.

The second way. You need to open this firmware file using the Tacx utility app:
3.1.17/0.3.7 or 3.1.17/0.2.7
Тренируйтесь много, отдыхайте ещё больше!

anallac
Posts: 7
Joined: Sat Jan 06, 2018 10:22 pm

Re: Vortex won't calibrate

Post by anallac » Sun Jan 07, 2018 2:01 pm

Thank you! That fixed my problem. I really appreciate your help!

ispeedy
Posts: 2
Joined: Tue Feb 13, 2018 9:53 pm

Re: Vortex won't calibrate

Post by ispeedy » Tue Feb 13, 2018 9:55 pm

Hello
I have a similar issue with my Genius Smart (T2080). Can I use the same firmware as for the Vortex as mentioned above?

Thanks

User avatar
Alex Masalovich
Moderator
Posts: 1721
Joined: Sun Nov 30, 2014 10:17 pm
Contact:

Re: Vortex won't calibrate

Post by Alex Masalovich » Tue Feb 13, 2018 10:26 pm

ispeedy wrote:
Tue Feb 13, 2018 9:55 pm
I have a similar issue with my Genius Smart (T2080). Can I use the same firmware as for the Vortex as mentioned above?
No, for Genius there is a special useful utility:
http://tacxdata.com/files/support/Geniu ... r_v102.exe
Тренируйтесь много, отдыхайте ещё больше!

skypicer
Posts: 5
Joined: Sat Jun 30, 2018 3:19 pm

Re: Vortex won't calibrate

Post by skypicer » Sat Jun 30, 2018 3:22 pm

I have the same issue. I have made a downgrade from the firmware but it does not help. The vortex give no information on my smartphone (iPhoneX)

I have made the downgrade as u see in top of it. But no information. I start the calibrate and nothing happens

Firmware communication 3.1.22
Firmware host preocessor 0.2.7

User avatar
Alex Masalovich
Moderator
Posts: 1721
Joined: Sun Nov 30, 2014 10:17 pm
Contact:

Re: Vortex won't calibrate

Post by Alex Masalovich » Sun Jul 01, 2018 5:50 pm

skypicer wrote:
Sat Jun 30, 2018 3:22 pm
I have made the downgrade as u see in top of it. But no information. I start the calibrate and nothing happens

Firmware communication 3.1.22
Firmware host preocessor 0.2.7
1) Try using another application to calibrate (Tacx Training app, Tacx Cycling app or Tacx Utility app).
2) Try to roll back to an older version of the firmware communication (3.1.22 => 3.1.17).
Тренируйтесь много, отдыхайте ещё больше!

skypicer
Posts: 5
Joined: Sat Jun 30, 2018 3:19 pm

Re: Vortex won't calibrate

Post by skypicer » Mon Jul 02, 2018 12:31 pm

Alex Masalovich wrote:
Sun Jul 01, 2018 5:50 pm
skypicer wrote:
Sat Jun 30, 2018 3:22 pm
I have made the downgrade as u see in top of it. But no information. I start the calibrate and nothing happens

Firmware communication 3.1.22
Firmware host preocessor 0.2.7
1) Try using another application to calibrate (Tacx Training app, Tacx Cycling app or Tacx Utility app).
2) Try to roll back to an older version of the firmware communication (3.1.22 => 3.1.17).
1. All the same issue
2. I can roll the old version to the vortex smart . How I change the communication Firmware? With the uploader it does not work, because the ending ist not .bin

User avatar
Alex Masalovich
Moderator
Posts: 1721
Joined: Sun Nov 30, 2014 10:17 pm
Contact:

Re: Vortex won't calibrate

Post by Alex Masalovich » Mon Jul 02, 2018 7:07 pm

skypicer wrote:
Mon Jul 02, 2018 12:31 pm
How I change the communication Firmware?
Alex Masalovich wrote:
Sun Jan 07, 2018 10:39 am
You need to open this firmware file using the Tacx utility app:
3.1.17/0.3.7 or 3.1.17/0.2.7
Тренируйтесь много, отдыхайте ещё больше!

skypicer
Posts: 5
Joined: Sat Jun 30, 2018 3:19 pm

Re: Vortex won't calibrate

Post by skypicer » Mon Jul 02, 2018 10:17 pm

But how I open this file with a iPhone. I have the utility app on the phone, Version 1.8.13.
I can not open any firmware file.

User avatar
Alex Masalovich
Moderator
Posts: 1721
Joined: Sun Nov 30, 2014 10:17 pm
Contact:

Re: Vortex won't calibrate

Post by Alex Masalovich » Mon Jul 02, 2018 10:49 pm

skypicer wrote:
Mon Jul 02, 2018 10:17 pm
But how I open this file with a iPhone.
For example, like this:
Restore an older version

In case of trouble shoot, you are also able to return to an earlier version. There is a possibility to revert back to an older version (in case some software application do not work with the update).
•Download this file on your PC/Mac.
•Create an email from your PC/Mac with the file that you have downloaded as an attachment
•Send this email to your phone or tablet
•Select the attachment. You are asked how you want to open the file. Please select de Tacx Utility app (you do need to have the program on your Tablet / Phone)
•Connect the trainer and then select UPDATE
•Now update the trainer (or actually downgrade it)
•If you close the app and restart the app you can also revert back again to the latest version via Update

https://support.tacx.com/hc/en-us/artic ... re-updates
Тренируйтесь много, отдыхайте ещё больше!

skypicer
Posts: 5
Joined: Sat Jun 30, 2018 3:19 pm

Re: Vortex won't calibrate

Post by skypicer » Tue Jul 03, 2018 8:54 pm

Done but same Problems..

Now firmware is
communication 3.1.17
host 0.2.7

but there ist no calibration possible

User avatar
Alex Masalovich
Moderator
Posts: 1721
Joined: Sun Nov 30, 2014 10:17 pm
Contact:

Re: Vortex won't calibrate

Post by Alex Masalovich » Wed Jul 04, 2018 10:08 am

skypicer wrote:
Tue Jul 03, 2018 8:54 pm
but there ist no calibration possible
Does your trainer give data about speed, power and cadence to the application?

Check if the electronic part of the brake is connected with the midpart. If not, push the electronic back by hand (see picture below):
Image

Sometimes even a simple detach/attach the electro unit (completely, including a contact wire) helps to recover a device.
Тренируйтесь много, отдыхайте ещё больше!

skypicer
Posts: 5
Joined: Sat Jun 30, 2018 3:19 pm

Re: Vortex won't calibrate

Post by skypicer » Wed Jul 04, 2018 2:36 pm

No my trainer give no data about speed power and cadence.

All ok at the vortex

User avatar
Alex Masalovich
Moderator
Posts: 1721
Joined: Sun Nov 30, 2014 10:17 pm
Contact:

Re: Vortex won't calibrate

Post by Alex Masalovich » Wed Jul 04, 2018 10:24 pm

Hence, only this remains: contact your dealer for the repair process.
Тренируйтесь много, отдыхайте ещё больше!

Post Reply

Return to “Tacx Bushido/Vortex/Genius/Neo”

Who is online

Users browsing this forum: No registered users and 17 guests