Vortex won't calibrate

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anallac
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Joined: Sat Jan 06, 2018 10:22 pm

Vortex won't calibrate

Post by anallac » Sat Jan 06, 2018 10:29 pm

Hello, my Vortex smart trainer has been updated with the latest firmware as of today. The Tacx utility app can see it, but nothing happens when I try to calibrate it. I also tried to calibrate it through the TrainerRoad app. It also sees the trainer, but doesn't recognize when I am pedaling. I bought this trainer in January 2017 and used it last winter. It has been sitting in the same place in my den unused/untouched since May.
Please help!
Thanks,
Allana

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Alex Masalovich
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Re: Vortex won't calibrate

Post by Alex Masalovich » Sat Jan 06, 2018 11:33 pm

anallac wrote:
Sat Jan 06, 2018 10:29 pm
my Vortex smart trainer has been updated with the latest firmware as of today.
Check which version of the firmware is current. Are both parts of the firmware number displayed (eg 3.1.22/0.4.3)? Check the version number of the Tacx utility app. There should be version 1.8.13.
If only one part of the firmware version number is displayed, you must uninstall and reinstall the Tacx utility app.
anallac wrote:
Sat Jan 06, 2018 10:29 pm
I bought this trainer in January 2017 and used it last winter. It has been sitting in the same place in my den unused/untouched since May.
One way to solve the problem is to roll back the firmware to the previous version: 3.1.17/0.3.7 or 3.1.17/0.2.7

The file with the extension .tacxfirmware should be opened by the Tacx utility app.
Тренируйтесь много, отдыхайте ещё больше!

anallac
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Re: Vortex won't calibrate

Post by anallac » Sun Jan 07, 2018 1:53 am

The Tacx Utility app is up to date with 1.18.13. I uninstalled and re-installed that earlier today.

Inside the Testing Dashboard, I see the following:
Firmware communication: 3.1.22
Firmware host processor: (nothing)
Serial number device: (nothing)

When I click Update, I see:
Your device is up to date.
Current version: 3.1.22
Latest version: 3.1.22 / 0.4.3

If I try to update it again, it just says: Your device is up to date.
How do I roll-back to an earlier version?

Thanks for your help!

mcorn
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Re: Vortex won't calibrate

Post by mcorn » Sun Jan 07, 2018 2:51 am

You should try contacting Tacx at: support@tacx.com

anallac
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Re: Vortex won't calibrate

Post by anallac » Sun Jan 07, 2018 2:56 am

Ok, thanks. I just sent them an email. Perhaps the issue is that the version is not quite right?
Current version: 3.1.22
Latest version: 3.1.22 / 0.4.3

But, I don't know how to update this because the Utility app just keeps telling me my trainer is up to date.

anallac
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Re: Vortex won't calibrate

Post by anallac » Sun Jan 07, 2018 2:59 am

Supports auto-reply says it will take 2 days to respond.

Does anyone know how to force an update on the trainer?

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Alex Masalovich
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Re: Vortex won't calibrate

Post by Alex Masalovich » Sun Jan 07, 2018 10:39 am

anallac wrote:
Sun Jan 07, 2018 1:53 am
Your device is up to date.
Current version: 3.1.22
Latest version: 3.1.22 / 0.4.3
Yes, this is confirmation of the problem with the firmware.
anallac wrote:
Sun Jan 07, 2018 2:59 am
Does anyone know how to force an update on the trainer?
Try to return to the previous version, and then (if you do not like it) again update to the latest version.

How to return to the old firmware. There are two ways.

The first way. It allows you to return the second part of the firmware to 0.2.7. This way is for use on a Windows-based computer with an ANT+ antenna:

1) download the Updater from here (no installation required):
https://yadi.sk/d/1J53YYde36LahA
unpack the archive.
Do not perform this step if you have installed the TTS4 and the Updater is already in the folder:
C:\Program Files (x86)\Tacx\TacxTrainersoftware4\updater

2) download the firmware 0.2.7 from here:
http://patches.tacxdata.com/data/files/ ... e_0274.bin
(You can also try to get firmware 0.3.7 - FLUXbrake_037_G.bin from this zip-archive, but testing done by StephenU shows that this firmware is worse than firmware 0.2.7.)

3) for the firmware procedure is also required to have an ANT+ antenna for which you need drivers. If such drivers are not yet installed, download them from here:
https://yadi.sk/d/9jp3UJKk33UFb4
unpack the archive and run the file TacxDriversSetup.exe as administrator.
Do not perform this step if the drivers for the ANT+ antenna already installed (for example, when installing Zwift or TTS4).

4) when ready, place the trainer as close as possible to the ANT+ antenna and run the file TacxUpdate.exe from the folder with the Updater. Before you run the utility disconnect the Internet, otherwise the utility will report that there are no updates.

The second way. You need to open this firmware file using the Tacx utility app:
3.1.17/0.3.7 or 3.1.17/0.2.7
Тренируйтесь много, отдыхайте ещё больше!

anallac
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Re: Vortex won't calibrate

Post by anallac » Sun Jan 07, 2018 2:01 pm

Thank you! That fixed my problem. I really appreciate your help!

ispeedy
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Joined: Tue Feb 13, 2018 9:53 pm

Re: Vortex won't calibrate

Post by ispeedy » Tue Feb 13, 2018 9:55 pm

Hello
I have a similar issue with my Genius Smart (T2080). Can I use the same firmware as for the Vortex as mentioned above?

Thanks

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Alex Masalovich
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Re: Vortex won't calibrate

Post by Alex Masalovich » Tue Feb 13, 2018 10:26 pm

ispeedy wrote:
Tue Feb 13, 2018 9:55 pm
I have a similar issue with my Genius Smart (T2080). Can I use the same firmware as for the Vortex as mentioned above?
No, for Genius there is a special useful utility:
http://tacxdata.com/files/support/Geniu ... r_v102.exe
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