Did I just receive a non-smart Vortex packaged as Smart?

General discussion about the ANT+ Trainers

Moderators: mcorn, Tacx Moderator, malfukt, Nasz

Post Reply
sjakiepiet
Posts: 2
Joined: Mon Jan 16, 2017 12:52 am

Did I just receive a non-smart Vortex packaged as Smart?

Post by sjakiepiet » Mon Jan 16, 2017 1:02 am

Hi all,

I just purchased a Vortex Smart, model 2180.

However, the serial sticker on the resistance unit says:
- T2171 Vortex
- ANT+ logo

Furthermore:
- I cannot pair via Bluetooth with the Tacx Utility app.
- I cannot connect via when I use any 3rd-party app. However, I can see the brake unit via ANT+ in Tacx Utility.

I have the weird feeling that the unit I received is not a Vortex Smart at all?

Thanks for your input!

User avatar
Alex Masalovich
Moderator
Posts: 1907
Joined: Sun Nov 30, 2014 10:17 pm
Contact:

Re: Did I just receive a non-smart Vortex packaged as Smart?

Post by Alex Masalovich » Mon Jan 16, 2017 7:07 pm

sjakiepiet wrote:
Mon Jan 16, 2017 1:02 am
- T2171 Vortex
Must be T2181 (Vortex Smart resistance unit).
sjakiepiet wrote: However, I can see the brake unit via ANT+ in Tacx Utility.
Tacx Utility?! Maybe you meant Tacx Cycling App or Tacx Training App?
Тренируйтесь много, отдыхайте ещё больше!

User avatar
ms6073
Posts: 1848
Joined: Sat Oct 07, 2006 9:06 pm
Location: USA, Houston, TX

Re: Did I just receive a non-smart Vortex packaged as Smart?

Post by ms6073 » Mon Jan 16, 2017 11:47 pm

If there is not a bluetooth logo adjacent to the ANT+ logo then it is not a SMART trainer.
Image
TTS 4.19.1 | T2800 NEO Smart
MSI GS70 Laptop | Windows 10 x64 | Intel Core i7-4710HQ 2.40 GHz | 16 Gb DDR3 1600 MHz | GeForce GTX 870M
Samsung 32" LED TV

sjakiepiet
Posts: 2
Joined: Mon Jan 16, 2017 12:52 am

Re: Did I just receive a non-smart Vortex packaged as Smart?

Post by sjakiepiet » Tue Jan 17, 2017 10:57 am

That is exactly the issue:

My unit has:
  • The T2171 resistance unit
  • Both the ANT+ and Bluetooth logos
I've contacted the seller and they concluded that indeed the supplied resistance unit is the old/wrong version. Apparently Tacx messed up here. They're going to to replace the unit.

Thanks for the replies

User avatar
Alex Masalovich
Moderator
Posts: 1907
Joined: Sun Nov 30, 2014 10:17 pm
Contact:

Re: Did I just receive a non-smart Vortex packaged as Smart?

Post by Alex Masalovich » Tue Jan 17, 2017 12:24 pm

ms6073 wrote:
Mon Jan 16, 2017 11:47 pm
If there is not a bluetooth logo adjacent to the ANT+ logo then it is not a SMART trainer.
This is not entirely accurate. Logos placed on the Bearingblock. But the smart functionality gives another block - elektro unit. It is important that are written on this elektro unit.
Тренируйтесь много, отдыхайте ещё больше!

User avatar
malfukt
Moderator
Posts: 5672
Joined: Wed Feb 25, 2009 2:53 pm
Location: UK

Re: Did I just receive a non-smart Vortex packaged as Smart?

Post by malfukt » Tue Jan 17, 2017 1:07 pm

Well as user says "he has confirmed with the seller and it is the old/wrong unit"
i7-950 Processor (4cores 3.06 GHz)
2xBIOS settings 1 overclocked to 4.3ghz
6G RAM dominator 1600Mhz
MSI NVIDIA 560 ti 1GB
CRUCIAL SSD
NEOx1 GENIUS. BUSHIDO smart
TTS beta vers 4.22.5 & TDA beta & TCA beta

FrancoisK
Posts: 11
Joined: Mon Apr 16, 2018 10:23 am

Re: Did I just receive a non-smart Vortex packaged as Smart?

Post by FrancoisK » Tue Apr 17, 2018 9:23 am

I have now experienced exactly the same as the original poster.
I ordered a T2180, the serial number on box is for a T2180, unit inside is a T2171.
The T2171 I received has stickers for Bluetooth & ANT+ on the unit while the as far as I can determine the T2171 is ANT+ only!?
Very disappointing.
If the original poster is still around, did you ever receive the correct unit?

Thanks,

User avatar
ms6073
Posts: 1848
Joined: Sat Oct 07, 2006 9:06 pm
Location: USA, Houston, TX

Re: Did I just receive a non-smart Vortex packaged as Smart?

Post by ms6073 » Tue Apr 17, 2018 2:26 pm

Seems to me time for patience is up! If you cannot connect via Bluetooth, then it is not working as intended and needs to be returned/replaced ASAP.
TTS 4.19.1 | T2800 NEO Smart
MSI GS70 Laptop | Windows 10 x64 | Intel Core i7-4710HQ 2.40 GHz | 16 Gb DDR3 1600 MHz | GeForce GTX 870M
Samsung 32" LED TV

FrancoisK
Posts: 11
Joined: Mon Apr 16, 2018 10:23 am

Re: Did I just receive a non-smart Vortex packaged as Smart?

Post by FrancoisK » Thu Apr 19, 2018 3:14 pm

Yes, patience is up!
Sent back to Wiggle, they need to "inspect" the unit...
Tacx has been useless, offered my 30 days free videos!
To do what with without a trainer!?

Post Reply

Return to “Tacx Bushido/Vortex/Genius/Neo”

Who is online

Users browsing this forum: Exabot [Bot] and 14 guests