Neo blues

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jjordan
Posts: 3
Joined: Fri Oct 16, 2015 3:49 pm

Neo blues

Post by jjordan » Thu Nov 30, 2017 5:44 pm

Dear members, I've had my Neo for about a week now and have suffered nothing but frustrations while attempting to run both the Tacx desk top app and Sufferfest. In both instances I have extremely erratic cadence and wattage readouts. While doing extensive trouble shooting today in Sufferfest I detected that I might very well be in some sort of Erg mode. I shut everything down (software and computer) and rode just the Neo plugged into ac power. As soon as I began to pedal the blue light turned from blue to magenta and on to red and I never got above 10-15 rpm. I then up-plugged the Neo from the ac power and got the same result. Is this to be expected? Thank you for your thoughts. Jeff

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Spiix
Developer
Posts: 587
Joined: Fri Sep 20, 2013 3:09 pm

Re: Neo blues

Post by Spiix » Thu Nov 30, 2017 6:11 pm

That does not sound normal, best thing to do would be to contact tacx support through one of the channels here
https://support.tacx.com/hc/en-us/categ ... ntact-Tacx

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