Unable to use a downloaded film

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georgevii
Posts: 2
Joined: Sun Jan 10, 2016 9:26 pm

Unable to use a downloaded film

Post by georgevii » Sun Jan 10, 2016 9:43 pm

Very new to this and am having problems.

I have bought a downloadable training video and am unable to get it to run.

I have got to the page where it asks me to put the licence code in and my name and my email address.
I do all of that (using the licence code that came on my purchase email) and then the only option of buttons is "End" I press this and go to watch the video and get the following message " the licence for this video has expired"

Can anyone help please?
Thanks

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Alex Masalovich
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Posts: 2089
Joined: Sun Nov 30, 2014 10:17 pm
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Re: Unable to use a downloaded film

Post by Alex Masalovich » Sun Jan 10, 2016 10:15 pm

Problem with licenses can be solved only by support:
support@tacx.com
Тренируйтесь много, отдыхайте ещё больше!

georgevii
Posts: 2
Joined: Sun Jan 10, 2016 9:26 pm

Re: Unable to use a downloaded film

Post by georgevii » Sun Jan 10, 2016 10:26 pm

Thanks for the response Alex. Been a frustrating afternoon downloading this and trying to get it to work :evil:

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