Multiplayer Licence isn't recognised and wrong format

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Joanne213
Posts: 3
Joined: Mon Nov 16, 2015 10:03 pm

Multiplayer Licence isn't recognised and wrong format

Post by Joanne213 » Mon Nov 23, 2015 3:57 pm

Recently purchased the i- Genius Multiplayer trainer and it came with a one year multiplayer license. When the one week free trial ended I tried to input the number on the 1 year license card but the format is not correct. i.e. the software requires 6 groups of 5 characters but my code is 5 groups of 4 upper case characters. I have sent an email to Support but haven't heard anything as yet. Had anyone else had a similar problem?

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