bashido smart iOS problem

Here you can discuss the Tacx Cycling App for iOS devices.

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tinycampbell
Posts: 1
Joined: Tue May 10, 2016 9:04 am

bashido smart iOS problem

Post by tinycampbell » Tue May 10, 2016 9:14 am

hi have just purchased a bashed smart for hubby, it finds the device but then drops as if it doesn't register that he is pedalling. he has been successfully using his iPad at home with my neo so we don't understand why this won't now work with his bashido smart. he is running operating system 8.3 on his iPad mini and 9.3.1 on his iPhone neither of theses are working.
he has uninstalled and reinstalled his software several times, has closed down all other aps running on his phone and iPad and still nothing is working.
can any body help shed a little light on this situation.

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Lunatix
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Joined: Thu Dec 06, 2012 3:20 pm

Re: bashido smart iOS problem

Post by Lunatix » Thu Jun 02, 2016 3:08 pm

Could you post a screenshot of the connection to the Tacx Cycling app? Also have you tried contacting Tacx support? If both apps aren't working this feels like a bigger problem maybe with the unit?

Once a bushido is "connected" in the device tab you need to peddle it "back to live". So it might take a few seconds when you start cycling AFTER the countdown is done for the bushido to "become alive" again.

To prevent this you can cycle very slightly during the countdown to already wake up the bushido.

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