Heart rate not working in TDA

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Barnowl
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Joined: Wed Nov 14, 2018 11:53 pm

Heart rate not working in TDA

Post by Barnowl » Wed Jan 23, 2019 1:58 pm

Been using my tacx heart rate strap in Tda with no problems until last night and laptop (win 10) it cant find it. Works fine in Zwift withe the same laptop.

Tacx support suggested a new battery or moistening the strap after id told them it works fine with Zwift ?????

Anyone else had this issue?

mcorn
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Re: Heart rate not working in TDA

Post by mcorn » Wed Jan 23, 2019 4:17 pm

Barnowl wrote:
Wed Jan 23, 2019 1:58 pm
Been using my tacx heart rate strap in Tda with no problems until last night and laptop (win 10) it cant find it. Works fine in Zwift withe the same laptop.

Tacx support suggested a new battery or moistening the strap after id told them it works fine with Zwift ?????

Anyone else had this issue?
Are you connecting to Zwift with BT or ANT+?

Are you sure your HR is not paired to another BT receiver at the same time?

If go into W10 BT utility, does it see your HR?

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Alex Masalovich
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Re: Heart rate not working in TDA

Post by Alex Masalovich » Wed Jan 23, 2019 5:44 pm

Barnowl wrote:
Wed Jan 23, 2019 1:58 pm
with no problems until last night
Is this a bug in the new version (1.5.19)?
Тренируйтесь много, отдыхайте ещё больше!

thebigoneinfront
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Re: Heart rate not working in TDA

Post by thebigoneinfront » Wed Jan 23, 2019 7:54 pm

No, HR worked fine for me in 1.5.19.

Barnowl
Posts: 14
Joined: Wed Nov 14, 2018 11:53 pm

Re: Heart rate not working in TDA

Post by Barnowl » Wed Jan 23, 2019 11:43 pm

mcorn wrote:
Wed Jan 23, 2019 4:17 pm
Barnowl wrote:
Wed Jan 23, 2019 1:58 pm
Been using my tacx heart rate strap in Tda with no problems until last night and laptop (win 10) it cant find it. Works fine in Zwift withe the same laptop.

Tacx support suggested a new battery or moistening the strap after id told them it works fine with Zwift ?????

Anyone else had this issue?
Are you connecting to Zwift with BT or ANT+?

Are you sure your HR is not paired to another BT receiver at the same time?

If go into W10 BT utility, does it see your HR?

Using Zwift on Bluetooth on the same laptop.

Found an article on the tacx website on Bluetooth connection issues and things to check so I’ll try that tomorrow night. Would have thought the support team would have pointed me towards this!

Barnowl
Posts: 14
Joined: Wed Nov 14, 2018 11:53 pm

Re: Heart rate not working in TDA

Post by Barnowl » Sat Jan 26, 2019 9:48 pm

Still no heart rate in Tda

tacx support pretty useless as usual

seen in win 10 utility
works on zwift
bluelight flashing on hrm
just cant be found in tda for some reason

any ideas anyone?

thought about deleting the program and reinstalling

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Alex Masalovich
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Re: Heart rate not working in TDA

Post by Alex Masalovich » Sat Jan 26, 2019 9:55 pm

Barnowl wrote:
Sat Jan 26, 2019 9:48 pm
thought about deleting the program and reinstalling
and restart the computer.
Тренируйтесь много, отдыхайте ещё больше!

Pierre Noiret
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Joined: Thu Mar 15, 2018 11:34 am

Re: Heart rate not working in TDA

Post by Pierre Noiret » Wed Feb 13, 2019 8:23 am

Some issue here. Where can we find the most recent instructions? (Using Bontrager BT-Ant+ HR strap)

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