Cannot deactive Video license on old computer

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joerna
Posts: 1
Joined: Mon Oct 09, 2017 7:35 pm

Cannot deactive Video license on old computer

Post by joerna » Mon Oct 09, 2017 7:53 pm

Hi,

I have installed Tacx trainer (3.12) on a new computer, since it will not start anymore at the old computer (I do not know why).
I have emails with a download link and licensekeys for purchased videos. How can I activate these licenses on the new computer without deactivating them first?

Kind regards,
Jørn Andersen

mcorn
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Posts: 6485
Joined: Fri Nov 24, 2006 8:55 pm
Location: USA, Bellingham, Washington

Re: Cannot deactive Video license on old computer

Post by mcorn » Mon Oct 09, 2017 11:02 pm

joerna wrote:
Mon Oct 09, 2017 7:53 pm
Hi,

I have installed Tacx trainer (3.12) on a new computer, since it will not start anymore at the old computer (I do not know why).
I have emails with a download link and licensekeys for purchased videos. How can I activate these licenses on the new computer without deactivating them first?

Kind regards,
Jørn Andersen
Send an email to Tacx Support and explain your problem (support@tacx.com). Hopefully they can send you new codes.

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