Satori Smart Calibration Issues

Satori, Swing, Sirius, Speedmatic, Rollers

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tucorides
Posts: 6
Joined: Fri Jan 12, 2018 1:34 pm

Re: Satori Smart Calibration Issues

Post by tucorides » Tue Nov 27, 2018 3:58 pm

I just got what probably everyone got.... mine coming on Nov. 23:
We are indeed experiencing some technical difficulties with the calibration of the Satori in the Tacx Utility app.
Our software developers are working on a fix for this issue.

A new firmware will be released to solve this issue.
Is it only the Satori Smart that's having this problem? That's whacky.

PS - I have an android tablet, and installed the android TacX app and tried to calibrate with it.
But... wasn't happy with the reading... didn't seem accurate either. Think I've heard that the Android app has always been dodgy, so here I am, stuck in limbo...

Normsa
Posts: 5
Joined: Tue Nov 27, 2018 6:59 pm

Re: Satori Smart Calibration Issues

Post by Normsa » Tue Nov 27, 2018 7:01 pm

The last message I received from them said that they have no ETA on a fix :(

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Alex Masalovich
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Re: Satori Smart Calibration Issues

Post by Alex Masalovich » Tue Nov 27, 2018 7:26 pm

tucorides wrote:
Tue Nov 27, 2018 3:58 pm
PS - I have an android tablet
If you have an Android device then you have a simple solution. It has already been mentioned. Install the Tacx Utility app v1.8.13 from here:
https://apkpure.com/tacx-utility/tacx.android.utility
Тренируйтесь много, отдыхайте ещё больше!

Normsa
Posts: 5
Joined: Tue Nov 27, 2018 6:59 pm

Re: Satori Smart Calibration Issues

Post by Normsa » Wed Nov 28, 2018 3:15 pm

Alex Masalovich wrote:
Tue Nov 27, 2018 7:26 pm
tucorides wrote:
Tue Nov 27, 2018 3:58 pm
PS - I have an android tablet
If you have an Android device then you have a simple solution. It has already been mentioned. Install the Tacx Utility app v1.8.13 from here:
https://apkpure.com/tacx-utility/tacx.android.utility
Just tried the apk, still the same issue, the app reads 17.1 km/h even though the wheel isn't turning.

Guess we wait for a formal fix.

I have logged a ticket with Tacx support BTW.

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Alex Masalovich
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Re: Satori Smart Calibration Issues

Post by Alex Masalovich » Wed Nov 28, 2018 7:53 pm

Normsa wrote:
Wed Nov 28, 2018 3:15 pm
Just tried the apk, still the same issue, the app reads 17.1 km/h even though the wheel isn't turning.
You probably tried the wrong version. Need 1.8.13 - at the bottom of the page.
Тренируйтесь много, отдыхайте ещё больше!

Normsa
Posts: 5
Joined: Tue Nov 27, 2018 6:59 pm

Re: Satori Smart Calibration Issues

Post by Normsa » Thu Nov 29, 2018 11:19 am

Alex Masalovich wrote:
Wed Nov 28, 2018 7:53 pm
Normsa wrote:
Wed Nov 28, 2018 3:15 pm
Just tried the apk, still the same issue, the app reads 17.1 km/h even though the wheel isn't turning.
You probably tried the wrong version. Need 1.8.13 - at the bottom of the page.
Ah... :shock: Thank you will try again later :D

Normsa
Posts: 5
Joined: Tue Nov 27, 2018 6:59 pm

Re: Satori Smart Calibration Issues

Post by Normsa » Thu Nov 29, 2018 4:45 pm

Normsa wrote:
Thu Nov 29, 2018 11:19 am
Alex Masalovich wrote:
Wed Nov 28, 2018 7:53 pm
Normsa wrote:
Wed Nov 28, 2018 3:15 pm
Just tried the apk, still the same issue, the app reads 17.1 km/h even though the wheel isn't turning.
You probably tried the wrong version. Need 1.8.13 - at the bottom of the page.
Ah... :shock: Thank you will try again later :D
Sorted thank you :)

Denning76
Posts: 1
Joined: Tue Dec 04, 2018 12:18 am

Re: Satori Smart Calibration Issues

Post by Denning76 » Tue Dec 04, 2018 12:19 am

App has updated with a fix. Not been able to check whether it worked yet unfortunately.

WillyCycles
Posts: 8
Joined: Thu Nov 08, 2018 4:37 am

Re: Satori Smart Calibration Issues

Post by WillyCycles » Tue Dec 04, 2018 1:45 am

looks like our fix has arrived via update to the Utility app. Will test later and report back.

stuie016
Posts: 4
Joined: Mon Nov 05, 2018 2:20 pm

Re: Satori Smart Calibration Issues

Post by stuie016 » Tue Dec 04, 2018 1:35 pm

Just tried the updated Tacx Training app.....

Worked fine.

If anyone is reading this, thanks for the fix Tacx appreciate it.

Normsa
Posts: 5
Joined: Tue Nov 27, 2018 6:59 pm

Re: Satori Smart Calibration Issues

Post by Normsa » Thu Dec 06, 2018 9:26 am

stuie016 wrote:
Tue Dec 04, 2018 1:35 pm
Just tried the updated Tacx Training app.....

Worked fine.

If anyone is reading this, thanks for the fix Tacx appreciate it.
Hmmm I downloaded the iOS update and it looked like is is still borked. will do comparison to the older APK downloaded last week which worked.

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Alex Masalovich
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Re: Satori Smart Calibration Issues

Post by Alex Masalovich » Thu Dec 06, 2018 10:53 am

Normsa wrote:
Thu Dec 06, 2018 9:26 am
Hmmm I downloaded the iOS update and it looked like is is still borked. will do comparison to the older APK downloaded last week which worked.
Version numbers for Android (2.0.14) and for iOS (2.0.13) for some reason different:
https://play.google.com/store/apps/deta ... lity&hl=en
https://itunes.apple.com/us/app/tacx-ut ... 80783?mt=8
Тренируйтесь много, отдыхайте ещё больше!

stuie016
Posts: 4
Joined: Mon Nov 05, 2018 2:20 pm

Re: Satori Smart Calibration Issues

Post by stuie016 » Tue Dec 11, 2018 7:35 am

Normsa wrote:
Thu Dec 06, 2018 9:26 am
stuie016 wrote:
Tue Dec 04, 2018 1:35 pm
Just tried the updated Tacx Training app.....

Worked fine.

If anyone is reading this, thanks for the fix Tacx appreciate it.
Hmmm I downloaded the iOS update and it looked like is is still borked. will do comparison to the older APK downloaded last week which worked.
It is better but seems to be out for me still. Tried another calibration last night and it was on the low end of ok tension wise, had to wind the tension up heaps and still didn't really seem to increase on the scale much.

Anyone else having this happen?

stuie016
Posts: 4
Joined: Mon Nov 05, 2018 2:20 pm

Re: Satori Smart Calibration Issues

Post by stuie016 » Wed Dec 12, 2018 1:09 pm

If anyone is still interested -

With the recent update to the Tacx Training App this has fixed the erratic speed issues when it comes to calibration.

However now I have to have the tension so tight on the trainer that with the calibration marker only just inside the bottom marker for acceptable tension my bike tyre is barely 30mm from the trainer roller before I push the leaver down to secure the tyre. To actually achieve a calibration that is in the centre of the acceptable range the roller has to touch the bike tyre before I press the leaver down.

Also tyre pressure is between 105-110 psi.

Have reported to support but just wondering if anyone else is experiencing the issue.

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