Search found 7 matches

by anallac
Sun Jan 07, 2018 2:12 pm
Forum: Tacx Bushido/Vortex/Genius/Neo
Topic: Vortex Amber light after update
Replies: 33
Views: 19839

Re: Vortex Amber light after update

This has been resolved by following the instructions in the following:
viewtopic.php?f=60&t=34546&p=205225#p205225

Light is back to green and have successfully calibrated in both the Tacx utility and TrainerRoad.
thanks everyone for your help!
by anallac
Sun Jan 07, 2018 2:01 pm
Forum: Tacx Bushido/Vortex/Genius/Neo
Topic: Vortex won't calibrate
Replies: 19
Views: 3853

Re: Vortex won't calibrate

Thank you! That fixed my problem. I really appreciate your help!
by anallac
Sun Jan 07, 2018 3:55 am
Forum: Tacx Bushido/Vortex/Genius/Neo
Topic: Vortex Amber light after update
Replies: 33
Views: 19839

Re: Vortex Amber light after update

My Vortex smart trainer is also stuck with an amber light. I have tried going to the directory indicated in the beginning of this thread, but do not have an updater.exe. There is nothing useful in this folder. And, when I try to run something called the TacxDiagnosticUpdater it fails. I am so frustr...
by anallac
Sun Jan 07, 2018 2:59 am
Forum: Tacx Bushido/Vortex/Genius/Neo
Topic: Vortex won't calibrate
Replies: 19
Views: 3853

Re: Vortex won't calibrate

Supports auto-reply says it will take 2 days to respond.

Does anyone know how to force an update on the trainer?
by anallac
Sun Jan 07, 2018 2:56 am
Forum: Tacx Bushido/Vortex/Genius/Neo
Topic: Vortex won't calibrate
Replies: 19
Views: 3853

Re: Vortex won't calibrate

Ok, thanks. I just sent them an email. Perhaps the issue is that the version is not quite right?
Current version: 3.1.22
Latest version: 3.1.22 / 0.4.3

But, I don't know how to update this because the Utility app just keeps telling me my trainer is up to date.
by anallac
Sun Jan 07, 2018 1:53 am
Forum: Tacx Bushido/Vortex/Genius/Neo
Topic: Vortex won't calibrate
Replies: 19
Views: 3853

Re: Vortex won't calibrate

The Tacx Utility app is up to date with 1.18.13. I uninstalled and re-installed that earlier today. Inside the Testing Dashboard, I see the following: Firmware communication: 3.1.22 Firmware host processor: (nothing) Serial number device: (nothing) When I click Update, I see: Your device is up to da...
by anallac
Sat Jan 06, 2018 10:29 pm
Forum: Tacx Bushido/Vortex/Genius/Neo
Topic: Vortex won't calibrate
Replies: 19
Views: 3853

Vortex won't calibrate

Hello, my Vortex smart trainer has been updated with the latest firmware as of today. The Tacx utility app can see it, but nothing happens when I try to calibrate it. I also tried to calibrate it through the TrainerRoad app. It also sees the trainer, but doesn't recognize when I am pedaling. I bough...

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