Search found 130 matches

by Tacx support
Mon Aug 21, 2017 8:31 am
Forum: Tacx Bushido/Vortex/Genius/Neo
Topic: Neo upgrade
Replies: 8
Views: 5629

Re: Neo upgrade

I just want to correct this
We do not have an manual update installer. All the FIRMWARE updates only goes via the Tacx Utility app, which can be downloaded on tablets or smart phones
No otherupdate is possible,
by Tacx support
Mon Sep 19, 2016 2:09 pm
Forum: Tacx Bushido/Vortex/Genius/Neo
Topic: New Utility app - fix for the Neo update customers
Replies: 75
Views: 34256

Re: New Utility app - fix for the Neo update customers

take off power for 10 minutes and then wait. Did you also remove the Utility app and then reinstall the Utility app. Also restart the phone
by Tacx support
Mon Sep 19, 2016 9:13 am
Forum: Tacx Bushido/Vortex/Genius/Neo
Topic: New Utility app - fix for the Neo update customers
Replies: 75
Views: 34256

Re: New Utility app - fix for the Neo update customers

you also send message on Neo group correct. Did you try with the iPad ?
by Tacx support
Fri Jul 08, 2016 2:59 pm
Forum: Tacx Bushido/Vortex/Genius/Neo
Topic: Wonder if Tacx will be releasing Neo v2 soon?
Replies: 2
Views: 2083

Re: Wonder if Tacx will be releasing Neo v2 soon?

NeoV2 you mean an adaptation on the frame to fit all the Triathlon bikes or Timetrial bikes
The ones are in productions but depending on your location it will take some time when they are at dealer locations
by Tacx support
Tue Jul 05, 2016 11:09 am
Forum: Tacx Bushido/Vortex/Genius/Neo
Topic: Neo - reistance/power problems in sprint efforts
Replies: 38
Views: 11583

Re: Neo - reistance/power problems in sprint efforts

Your welcome sam. Thanks everybody for the fieldtesting in this. Was not easy to get a lot of 1200 Watt sprinters in :).
by Tacx support
Tue Jun 28, 2016 8:23 am
Forum: Tacx Bushido/Vortex/Genius/Neo
Topic: Neo - reistance/power problems in sprint efforts
Replies: 38
Views: 11583

Re: Neo - reistance/power problems in sprint efforts

we are now running some tests with a new firmware version
when all tests are done, we will put the new update online
by Tacx support
Mon Jun 13, 2016 1:22 pm
Forum: Tacx Bushido/Vortex/Genius/Neo
Topic: Neo - reistance/power problems in sprint efforts
Replies: 38
Views: 11583

Re: Neo - reistance/power problems in sprint efforts

yes we are also checking that> We have seen with 3rd party apps or exports this is shown up
Ps still report issue to support@tacx.com if you have issues on this
by Tacx support
Mon Jun 13, 2016 12:20 pm
Forum: Tacx Bushido/Vortex/Genius/Neo
Topic: Neo - reistance/power problems in sprint efforts
Replies: 38
Views: 11583

Re: Neo - reistance/power problems in sprint efforts

Tacx is aware of this issue in sprints and looking for a solution at this moment
by Tacx support
Tue Nov 10, 2015 9:42 pm
Forum: Tacx Cycling app
Topic: Firmware update for Vortex Smart TDF (T2380)
Replies: 6
Views: 2184

Re: Firmware update for Vortex Smart TDF (T2380)

nothing in the way of performing.
it is an adjustment to program
by Tacx support
Tue Nov 10, 2015 5:41 pm
Forum: Tacx Cycling app
Topic: Firmware update for Vortex Smart TDF (T2380)
Replies: 6
Views: 2184

Re: Firmware update for Vortex Smart TDF (T2380)

1.3.7 is good.
the 1.3.9 is NOT in the utility app (only comes from the factory) so it is all good
by Tacx support
Tue Nov 10, 2015 3:38 pm
Forum: Tacx Cycling app
Topic: Firmware update for Vortex Smart TDF (T2380)
Replies: 6
Views: 2184

Re: Firmware update for Vortex Smart TDF (T2380)

Hi Sashki

The vortex smart and the Vortex TDF are 100% the same, onlt the color is different
So the update is also for that. There is not really a new one for that released.
by Tacx support
Mon Nov 09, 2015 10:47 am
Forum: iOS
Topic: ANT+ HR belt not found
Replies: 5
Views: 2053

Re: ANT+ HR belt not found

It takes long time to get the device found. We also have seenthis
At the moment we are changing the connection in the Cycling app so that the connections goes quicker without any faults
by Tacx support
Wed Oct 28, 2015 8:32 am
Forum: Tacx Bushido/Vortex/Genius/Neo
Topic: Bushido TOO HOT error on TTS 4
Replies: 5
Views: 9633

Re: Bushido TOO HOT error on TTS 4

We will give this some further investigation, but think in combination of the Bushido this is a bug on the app
by Tacx support
Wed Oct 28, 2015 8:29 am
Forum: Tacx Bushido/Vortex/Genius/Neo
Topic: New Utility app - fix for the Neo update customers
Replies: 75
Views: 34256

Re: New Utility app - fix for the Neo update customers

We are working on this for Android, but this is not as easy.
We do have a Beta version, but had to take this offline.
As soon as we have a working version this will be online and we will make this public
by Tacx support
Tue Oct 27, 2015 12:58 pm
Forum: Tacx Trainer software 4
Topic: Tacx support -support@tacx.com
Replies: 7
Views: 7966

Re: Tacx support -support@tacx.com

mleybo wrote:Have emailed support support@tacx.com three times in last week, but have received no reply and no ticket number.

Did you receive a ticket ID number. With that number we can check your mail
We do have got a delay in some emails (some spamfilter issues) so that is being fixed by today and tomorrow)
by Tacx support
Mon Oct 26, 2015 3:39 pm
Forum: Tacx Bushido/Vortex/Genius/Neo
Topic: DO NOT UPDATE NEO SMART
Replies: 27
Views: 5228

Re: DO NOT UPDATE NEO SMART

Its save
All reports are good
by Tacx support
Mon Oct 26, 2015 10:12 am
Forum: Tacx Bushido/Vortex/Genius/Neo
Topic: DO NOT UPDATE NEO SMART
Replies: 27
Views: 5228

Re: DO NOT UPDATE NEO SMART

We are still working on this app.
So for now you can only update this by using the Utility app on an iPhone
by Tacx support
Sat Oct 24, 2015 9:13 pm
Forum: Tacx Bushido/Vortex/Genius/Neo
Topic: DO NOT UPDATE NEO SMART
Replies: 27
Views: 5228

Re: DO NOT UPDATE NEO SMART

1 - What improvement does this update bring ? 2 - is this update available with Android ? Regards Yes correct, but the TOPIC is about something else This update is for 1. Improvement on Neo in wattage programs. This change or resistance is much quicker (Trainerroad users need this) 2. Better feelin...
by Tacx support
Sat Oct 24, 2015 7:17 pm
Forum: Tacx Bushido/Vortex/Genius/Neo
Topic: New Utility app - fix for the Neo update customers
Replies: 75
Views: 34256

New Utility app - fix for the Neo update customers

Hi The New utility app is online (some already noticed this) What to do 1. remove your old Utility app 2. then install the new utility app that is in the App store (version 1.2.14) 3. Go to devices - then select your trainer (or the name it finds) 4. Then go to Update and press UPDATE when you are a...

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